The following legal terms and conditions shall govern the contracting of products and services through this website, which is the property of OLIMENDROS, OLIVOS Y ALMENDROS, S.L., hereinafter the PROVIDER.
The acceptance of this contractual document implies that the USER:
-Has read and understand what is expressed in this document.
-Is a person with sufficient capacity to contract.
-Assumes all the obligations of this document.
These conditions will have an indefinite period of validity and will be applicable to all the contracts made through the PROVIDER’s website.
The PROVIDER informs that the commerce is responsible and knows the current legislation of the countries to which it offers the services and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were acquired prior to the modification.
IDENTITY OF THE CONTRACTING PARTIES
*Supplier and PROVIDER of the goods or services contracted by the USER is the company OLIMENDROS, OLIVOS Y ALMENDROS, S.L., holder of the C.I.F. B-30539621, registered in the Mercantile Registry of Murcia, Volume 1277, Section 8, Page 22967, with registered office in Juan Carlos I Avenue, No. 14, Bajo, C.P. 30008, and telephone number for USER service (+34) 968 906 831.
*USER, being fully responsible for the veracity of the personal data provided to the PROVIDER.
OBJECT OF THE CONTRACT
The present contract has as object to regulate the contractual relationship of purchase-sale born between the PROVIDER and the USER at the moment in which this one accepts during the process of contracting online the corresponding box.
The contractual relationship of purchase-sale entails the delivery, in exchange for a determined price and publicly exposed through the website, of a specific product or service.
CONTRACTING PROCEDURE
The USER, in order to access the services offered by the PROVIDER, may or may not register in the web site by creating a user account. To do so, the USER must provide freely and voluntarily the personal data that will be required, which will be treated in accordance with the current regulations on personal data protection, Regulation (EU) 2016/679, of 27 April 2016 (GDPR), concerning the protection of individuals with regard to the processing of personal data and the free circulation of such data, the Organic Law (ES) 15/1999 of 13 December (LOPD) concerning the protection of personal data and the Organic Law 3/2018 of 5 December on the Protection of Personal Data.
In case of creating an account, the USER will select a user name and a password, committing to make a diligent use of them and not to make them available to third parties, as well as to communicate to the PROVIDER the loss or theft of them or the possible access by an unauthorized third party, so that the latter can proceed to the immediate blocking.
We inform that in accordance with the requirements of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:
General contracting clauses.
Sending orders.
Right of withdrawal (returns).
Claims.
Force majeure.
Competition.
Generalities of the offer.
Price and period of validity of the offer.
Transport costs.
Method of payment, expenses and discounts.
Purchase process.
Data processing
Applicable law and jurisdiction.
GENERAL CONTRACTING CLAUSES
Unless otherwise stipulated in writing, the placing of an order with the PROVIDER will imply the acceptance by the USER of these legal conditions. No stipulation made by the USER can differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.
SHIPMENT OF ORDERS
The PROVIDER will not send any proof of order until it has confirmed that payment has been made.
Once the payment has been verified, the product will be sent and physically delivered through a transport agency within the time limits indicated in the purchase form and in the order receipt, according to its destination.
In case the product cannot be delivered to the physical address indicated by the USER, either due to absence, impossibility of access or error in the data provided, the product can be delivered to an alternative point defined by the transport agency or the PROVIDER, communicating it conveniently to the USER.
RIGHT OF WITHDRAWAL (RETURNS)
The USER can exercise his right of withdrawal within 14 calendar days from the date of receipt of the product. During this period, the USER may cancel the order, request the return of the product and the refund of the amount paid, without having to indicate the reason or incur any additional costs.
To do so, the USER must contact the PROVIDER directly through the data provided in the order or through the withdrawal form. Once the product has been received and checked, the PROVIDER will proceed to refund the purchase amount without undue delay, provided that the product received is the original and in perfect condition and without any manipulation. This refund will be made by the same form of payment in which the order was placed, unless the USER has expressly stated otherwise and provided that no expenses are incurred as a result of the refund.
CLAIMS
Any claim that the USER considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:
Mail: OLIMENDROS, OLIVOS Y ALMENDROS, S.L. Avenida Juan Carlos I, nº 14, Bajo, 30008-Murcia. Spain.
Telephone: 968 906 831/
E-mail: olimendros@olimendros.com
ONLINE DISPUTE RESOLUTION
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This organism is neutral and will dialogue with both parties to reach an agreement, being able finally to suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
FORCE MAJEURE
The parties shall not incur liability for any fault due to a major cause. The performance of the obligation will be delayed until the cessation of the case of force majeure.
COMPETITION
The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale. If any provision of these conditions were considered void or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way. The USER declares to have read, known and accepted these General Conditions in their entirety.
GENERALITIES OF THE OFFER
All sales and deliveries made by the PROVIDER will be understood to be subject to these General Conditions. No modification, alteration or agreement contrary to the Commercial Proposal of OLIVOS Y ALMENDROS OLIMENDROS, S.L. or here stipulated will have effect, unless expressly agreed in writing signed by the PROVIDER, in which case these particular agreements will prevail.
Given the continuous technical advances and improvements of the services, the PROVIDER reserves the right to modify its specifications regarding the information provided in its advertising, until the value of the services offered is not affected. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products and services offered is affected.
PRICE AND TERM OF VALIDITY OF THE OFFER
The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable.
The prices applicable to each product or service are those published on the website and will be expressed in the EURO currency (euros). The USER assumes that the economic valuation of some of the products or services may vary in real time.
Any payment made to the PROVIDER implies the emission of an invoice in the name of the USER, or of the company name that the USER has informed at the moment of making the order. This invoice will be sent in PDF format to the e-mail address provided by the USER.
For any information about the order, the USER can contact the PROVIDER’s customer service phone number (+34) 968 906 831, or via e-mail to olimendros@olimendros.com.
TRANSPORT COSTS
The transport costs are indicated in the online shopping cart, in the purchase form and in the electronic receipt of the order, according to the destination selected by the USER.
PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER allows the following ways to make the payment of an order:
Bank transfer or deposit (sent once the order is formalized). Credit or debit card: secure payment through Redsys payment gateway.
PURCHASE PROCESS
Any product or service from our catalog can be added to the cart. It will only show the products, services, quantity, price and total amount, including taxes, charges and discounts.
The cart does not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.
From the cart you can make a budget following the necessary steps for the correct formalization:
Checking the billing and shipping data. Selection of the form of payment. Placing the order (purchase). Notification by automatic e-mail confirming the order. The USER can provide the required data in any of the official languages of the European Union such as Spanish, English, German or French.
TREATMENT OF THE DATA
Person in charge: OLIVOS Y ALMENDROS OLIMENDROS, S.L., holder of the C.I.F. B-30539621, with social address in Juan Carlos I Avenue, nº 14, Bajo, C.P. 30008, and with telephone of attention to the USER (+34) 968 906 831
On behalf of the company, we treat the information provided by the USER in order to provide the requested service and to carry out the invoicing of the same. The data provided will be kept as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. The USER has the right to obtain confirmation as to whether OLIVOS Y ALMENDROS OLIMENDROS, S.L. is dealing with their personal data, and therefore has the right to access their personal data, rectify inaccurate data or request their deletion when the data is no longer necessary. Likewise, we request your authorization to offer you products and services related to those requested and to make you loyal as a CLIENT.
APPLICABLE LAW AND JURISDICTION
These conditions shall be governed by and interpreted in accordance with Spanish law in that which is not expressly established. The PROVIDER and the USER agree to submit any controversy that may arise from the provision of the services object of these Conditions to the courts and tribunals of the domicile of the USER. In the case that the USER has its domicile outside Spain, the PROVIDER and the CLIENT, expressly renounce to any other forum, submitting themselves to the Courts and Tribunals that are competent and legally determined by the laws applicable to the present contract.
